Shipping Information
Shipping Policy
Thank you for visiting and shopping at www.pretapawter.co.uk. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates within the United Kingdom
Shipping charges for your order will be calculated and displayed at checkout. Please note that all prices shown below are calculated on the weight of ONE bag and its packaging – 0.442kg. Should your order be for more than one item, your shipping costs will be increased but will be calculated and displayed at checkout.
Shipment method
Royal Mail First Class – Signed For (£50 cover provided)
Estimated delivery time
1-3 business days
Shipment cost
£4.95
Shipment method
Royal Mail Second Class – Signed For (£50 cover provided)
Estimated delivery time
3 - 5 business days
Shipment cost
£3.95
Shipment method
Royal Mail -Special Delivery (£500 cover provided)
Estimated delivery time
1-2 business days
Shipment cost
£7.30
Special Delivery is only available for orders with delivery addresses within the United Kingdom.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
www.pretapawter.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.pretapawter.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Rest of the World Shipping Policy
Please contact info@pretapawter.co.uk should you wish to place an order outside of the United Kingdom.
Returns Policy
Our RETURNS POLICY provides detailed information about options and procedures for returning your order.